Carpet Cleaners Company Information
- Name- Zero Rez Tampa Bay
- Website- https://www.zerorezspokane.com/
- Phone number- (509) 922-5326
- Area Serviced- Liberty and Franklin County
Anthony was awesome! He went through everything he was going to do and how much each treatment was going to cost and why! He showed us the technique and exactly how it worked!! Austin was a great help also!! They were very nice and polite! Great young gentlemen! I definitely will use them again and recommend to my friends.
23:40 05 Mar 18
Update 1/30/18: Unfortunately the smell is not gone...in fact it seems worse. I stand by the review of the customer service and the cleaning of the couches, but disappointed by the outcome of the carpet. Based on that, I have reduced my overall rating since the carpet was the main reason I had them come out.🙁Original review with 5 stars:I have fairly new carpet, but had a sick animal that urinated several times in the carpet before passing. I have had other professional cleaners do the carpets as well as getting at personal rug cleaner. Nothing has been able to get the smell out. I heard my favorite radio personalities endorse this company so I gave them a try. The office staff was great setting up the appointment. Alex, the technician, called 30 minutes before his arrival which was exactly on time based on my appointment window. He and his partner were very courteous, professional, and efficient. I originally only signed up to have the carpets done, but I was told ahead of time they would be able to clean more things if I wanted them to once they were here. I had them clean several pieces of upholstered furniture. Everything is drying as I type this. I have never used a company to clean furniture and what not, so I can’t really say how the pricing is in comparison. However, there is a little wiggle room on the price. 😉 This has been a very good experience thus far. REALLY hoping the carpet smell is gone for good!
15:18 30 Jan 18
Great experience! Friendly, professional service. Got pet treatment and regular carpet cleaning. Carpet looks WAY better than before. Pet smell still lingers but has been reduced. If they could have used their tool on the carpet backing, I think the smell would be completely gone, but I’m sure there is no protocol for that. Definitely would recommend to others for carpet cleaning.
19:34 31 Jan 18
First time using Zerorez. The representative from the company who came out and provided the service, Brandon was awesome. Had a fantastic personality. Extremely knowledgeable on the company and how the product works. Overall it was an efficient process with a quality outcome. I would recommend Zerorez and Brandon to anyone looking for home cleaning. AB
22:16 17 Feb 18
Anthony Krouse was amazing! Thank you for sending such a great person to clean our home! Anthony greeted me with a handshake, saw our newborn baby and assured us he was going to do a great job... he totally delivered! Pricing was more than fair, most importantly the process was smooth, seamless and pleasant. From scheduling to execution I HIGHLY recommend Zerorez Tampa! Why in the world would you want chemicals, detergents and other harmful pollutants into your environment? They do everything from carpet, to tile and hardwood. Trust me, just call and use them... also ask for Anthony!
20:49 26 Feb 18
Zerorez did a great job on our sofa. It looks, smells great and didn't dry crunchy like there was residue left behind. Our technician Anthony was a doll. He came with a big smile and explained everything he did in detail. Overall a great experience. I will definitely use them again.
18:40 12 Apr 18
We just had our carpets cleaned with Zerorez and were so impressed with their services. David was polite, arrived on time, and worked hard from start to finish. Our carpets were in pretty bad shape with stains and I couldn't be happier with how they turned out.With young kids, we try to avoid using chemicals whenever possible, which is what made me decide on using Zerorez. We got all the carpets cleaned, and he was done within an hour and a half. By the time he finished, the first room was almost dry.We had our carpets cleaned professionally before, but they didn't come anywhere near this clean. I was so excited with how these really old stains were coming out, and without chemicals! I will definitely be using Zerorez from now on.
17:39 02 May 18
I got a recommendation from my neighborhood Facebook page, read some good reviews and filled out a form on their website. Rachel called first thing Monday morning and was able to schedule for two days later. Alex worked so quickly, did an amazing job and was extremely professional. Our 10+ year old carpet looks brand new.
17:27 09 May 18
ZeroRez cleaned my sectional sofa. It's still damp, but so far looks excellent!! Went from thinking it needed to be replaced to like new in just a few hours. We'll worth the money. Alex was very professional. Thank you!!
19:03 04 May 18
Happy with my experience. Very easy to schedule an appointment, and the cleaning team who showed up was prompt and thorough. This was my first time using ZeroRez but I expect to be a regular. The cleaning was as good as typical carpet cleaning services, but dried way faster and without any smell. I have a 7-month-old who spends a ton of time crawling around now, and it was important to me that I not worry about what was left behind after cleaning. We had 2 rugs and a large couch cleaned, and I am very happy with the level of service I received.
00:29 20 Nov 18
These guys were timely, expeditious, meticulous and seemed to care a great deal about their finished product. My carpet literally looks new and I am a very tough individual to win-over. Not only will I use this particular Zerorez again, they have been entered into my "Golden Book of Referrals"... A very difficult book to get into.
15:03 08 Nov 18
I love this carpet cleaning service. It’s everything they advertise ... plus more. Zerorez takes the hassle out of getting your carpets cleaned. Thank you, Eduardo and Gilbert, for another wonderful experience with Zerorez.
18:35 19 Nov 18
I had Zerorez do my carpets when I lived in Jacksonville and LOVED them. When I needed my carpets done in Tampa, I could not have thought of a better company than Zerorez! I am very pleased with my carpets. While there is still a few spots that need extra attention from my pet having accidents in the house, for the most part it is amazing! I am really pleased with the results!
19:10 11 Sep 18
This review, unlike most, is not hostile. The business side of the experience is fine - the people were nice, scheduling easy, email confirmations, follow-up, call prior to arriving. But, nothing got clean. It is almost like they just sprayed water in and sucked it out. There is no odor of any kind that would indicate a cleaning substance. Actually, it smells like a wet dirty carpet. I live alone, no kids, an indoor 3lb toy dog that is hairless, never wear shoes in the house. I have a Hoover SteamVac. I am just going to redo it myself. It will do a much better job. Again, they were nice and they worked but all the dirty spots are still there, traffic areas still there, stains still there. I really think they just spray water into the carpet and extract it out. Which is probably why there is zero rez?
OPUS Digital Audio
00:11 13 Nov 18
Tried this company because my carpet was always extremely wet after cleaning them. Their before & aftr pics on their flyer were enticing also. My carpets looked fabulous & dried in 2-3 hours. They still look fabulous today! Jeremy was so kind & polite and did a fantastic job!
13:32 14 Dec 18
Excellent service! Professional, polite, hardworking, punctual and my couch looks fantastic! Definitely, will use them again! Thank you Zerorez!
18:54 17 Dec 18
Professional technicians. Did not use the motorized brush I’d seen in an online demonstration of their process. Carpet is definitely cleaner. Several places where carpet is vacuumed off the carpet rack, but that could also be an installation issue, so can’t judge that issue. I would recommend.
01:53 03 Jan 19
Ryan was knowledgable, personable and professional. He used corner guards, shoe coverings and wiped our hardwood floors after cleaning the carpets. Carpets looked noticeably better after the cleaning.
16:39 02 Jan 19
Wonderful customer service! Both gentlemen were extremely polite and generally cared about the results they were providing. We will definitely use them again when for getting our carpets cleaned
23:05 15 Jan 19
My technician was Armani, top notch service and customer attention! I will ask for him the next time I use Zerorez! Armani was very thorough, he also explain everything he was going to perform, before he would do it.I highly recommend Zerorez!! Very professional, well worth the money....Thank You Very Much!!!
23:49 28 Jan 19
First time using Zerorez and he called me asked if he could come early I told him yes come on by. Got to the house fairly quickly after that and in no time flat had everything done n looks really great now. The gentleman was very polite and professional would definitely recommend him great work all the room
19:22 30 Jan 19
Great company, they did a fantastic job & didn't take too long. Everything was explained prior to starting, & the cleaner wore shoe covers so he didn't leave tracks after he cleaned. I would recommend them & use again if need be.
00:40 15 Feb 19
Second time using Zerorez. The whole experience is professional and easy. Lee was our technician this time and he went above and beyond all expectations. He took his time, asked lots of questions on my preferences, listened to my requests and followed through. Thank you!
16:51 21 Feb 19
Excellent service, lived up to the commercials and didn't up sell. Connor took time to explain things when I asked questions and after every room he showed me the job to make sure I was satisfied. Would highly recommend and will use again.
20:45 05 Mar 19
I have tile and grout cleaned. Lee is awesome at what he does. I had a few questions about other areas and he did not try to upsell. Lee wanted to make sure what I was looking to accomplish got done. Very professional and he made my floors spotless. 3 different rooms took a little over an hour. Will 100% use again and will recommend.
20:43 25 Mar 19
Punctual, friendly, and incredibly efficient. Tony was our cleaner and he did an amazing job! We had some tough to clean spots in the nursery left from formula spit-up and he was able to remove all of them. Definitely recommend Zerorez for your carpet cleaning needs.
14:43 11 Apr 19
My tech called me when he was on his way, Conner introduced himself and was super friendly! He explained everything in great detail, he then proceeded to do one heck of fantastic job! He cleaned up afterwards, asked me if I was happy with the outcome and if there was anything else he could do, told him I was very satisfied! Great guy! A true representation of Zerorez!
22:13 05 Apr 19
Zerorez was Great!! Very professional! We were able to get an appointment that worked with our schedule and the technician was quick and very nice! We’ll be using them again and recommending them!!
14:39 29 Apr 19
Thorough service - very well done. Carpet cleaning for whole home. Tech was professional and personable. Nice job!
15:18 03 May 19
Prompt and thorough, very pleased. Connor was very capable and polite, sought my feedback that my expectations had been met and that I was satisfied with the end result. Happy customer!
18:51 24 May 19
Just had them do my tile flooring today. Great job ! Ask for Edwardo. Very professional and thorough.
16:16 20 May 19
My Zerorez technician was courteous, knowledgeable and efficient. He called me when he was 30 minutes away from my home and arrived at the precise time he said he would. The end result was nothing short of amazing. My carpeting looks great!
19:23 18 Jun 19
I heard about your company from the Mike Calta show on 102.5 the Bone. Our tech Tony was as nice as he good possibly be. I will use and recommend Zerorez to anybody because of Tony!! Ask for him.👍👍👍
13:29 07 Jun 19
The technician,Tony, was professional and respectful of my home. The service was efficient and effective. Will use again in the future and recommend to others.
15:56 26 Jun 19
They did a great job. Very courteous and professional. Arrived on time and everything was as promised.
13:02 06 Aug 19
Juan was on time, professional and did an amazing job cleaning our large sectional couch. We will definitely be using Zerorez again in the future.
17:51 24 Aug 19
Great service, in work and customer service. Absolutely the best...I’ve used them before so I wasn’t surprised, and I will continue using their service.
21:46 20 Aug 19
Everything was great. Carpets look good. Technician was friendly and professional. I will use them again.
Leigh Ann VanHove
16:45 19 Sep 19
The job was very well done in a very polite and professional manner. They make sure to protect your property, explain any questions with details and all my requests got done. I highly recommend them.
14:23 15 Oct 19
Santonio cleaned the carpets at my sister’s house. He was extremely sweet and thorough. Customer service was extremely helpful and clear on how I could pay over the phone and informative about what we could expect. I definitely recommend Zerorez to others in the Tampa Bay Area!
21:19 11 Oct 19
Juan was very informative, professional, and friendly. I will never use another company. Definitely recommend this company
22:45 14 Oct 19
Great company! Right on time, super professional, very friendly, and got the job done right! Call them, you won't be sorry!
18:17 17 Oct 19
Wow! What a difference Zerorez made! Connor cleaned 3 rooms of carpet and lots of tile and grout. I am amazed at how my floors look! I thought my tile was beige...turns out, it’s white! Connor did a fantastic job and worked very efficiently. He was kind, courteous, and respectful of my time and my house. I couldn’t be happier! Definitely recommend Zerorez!
14:56 21 Oct 19
Very impressed with zerorez. They use wall corner guards and shoe covers to protect your home. My service was timely, quick and effective.
21:51 25 Oct 19
Experience was great! Floors look amazing very fast and best of all no chemicals! Thanks
16:32 25 Oct 19
I came home to see my carpet was so clean! I think Juan with Zerorez did a great job on our carpets and when they get dirty again I know who to call. They are very professional and know how to take care of their customers.Thank YouZerorez
00:16 08 Nov 19
Tony our technician was awesome! Very professional, personal and efficient!! We love that Zerorez got our carpets looking brand new without the use harsh chemicals!! Thank you for the excellent service!!
14:15 19 Nov 19
I am blown away by the results I got today. The marble floors in my kitchen and laundry room had dirty grout and have looked dingy for years. After they were cleaned today they sparkle like they’re brand new. I also had the carpet cleaned in my son’s room and the technician got the stains out no problem. Lee arrived on time and was extremely professional. His attention to detail was amazing. I had pretty low expectations going into this, I wasn’t expecting a miracle. But I am blown away by what he was able to accomplish. I definitely recommend this company and I’ll be a repeat customer for sure.
20:38 13 Nov 19
First time user of Zerorez, I had heard Mike Calta praising them on the radio, so I gave them a call. We were buying a home, figured the best time to clean was while it was empty, so we made the appointment. Zerorez responded immediately even though we were slightly out of their service area, and scheduled it 3 days later. Lee contacted me before the appointment as requested because there is no cell service at the house. We met, he walked me through what he could do, and I left him to it. He did the whole house, carpets, tile, stairs, and even the shower tile. I could not have happier
14:01 30 Dec 19
This was the best choice for get your carpets cleaned.. Do not use any one else. Thank you Zerorez for doing an awesome job.. The tech that came to my home was great. I can walk on my carpets with bare feet again and feel the difference, it's not hard and crunchy ,It's so soft and plush feeling. Thanks again.
14:32 12 Jan 20
I would highly recommend this company! Not only do I feel great about our carpets. But our house smells CLEAN. Actually clean. No chemical smell at all! Juan came to our house made us feel comfortable and not so awful with what shape our carpets were in. Long story short our dog peed in our sons room ..... a couple of times .... gross. She is 14 and can’t see very well. Anyways. Our carpets look amazing! Thank you so much!
23:30 09 Jan 20
Only damp not wet when finished. Did come early after calling to see if they could as some cancellations. Looks very good. Time will tell to see if it attracts dirt.
17:11 16 Jan 20
Connor who cleaned my carpets was very professional and took the time to explain everything to me. I have pets and he walked me through the cleaning process, the solutions he used to help with the pet messes, and said everything was safe for me and the pets that we could drink the solution. Now my carpets look great and smell wonderful. I’d definitely recommend Zerorez and Connor.
18:40 18 Jan 20
The experience was great from start to finish. Easy to schedule, prompt arrival, pleasant and knowledgeable technician, excellent work, and a very fair price. The carpet dried quickly without any chemical odor. I highly recommend Zerorez!
15:27 29 Jan 20
That was the best carpet cleaning experience I've ever had! Lee, my tech, was a very friendly guy who took the time to explain to me how Zerorez is different. Lee took care to clean the carpets thoroughly, even moving some items that were too heavy for me to move (I thought he'd just go around them, and was pleasantly surprised to see he'd moved them). There is no artificial scents when Zerorez cleans the carpets, just the lack of old carpet smells! I will definitely use their services again, and I highly recommend them.
16:21 06 Feb 20
Conner was very personable, enjoyed a good joke. Was thorough, constantly wiped up behind himself, wore his blue booties and made sure we were happy with the results. We have used Zerorez many times before and have never been disappointed.
16:25 14 Feb 20
Tony came to me house and did wonderful job. Very professional and courteous. Company is reasonable with prices and always have great service that shows up at the time they say they will. Will continue using them for all flooring in the house.
14:31 04 Mar 20
Zerorez came and did my entire house (4 rooms, hallway, office and two pieces of furniture. The final results were great. All of the stains we had in the carpet are gone and now our chase lounge is usable again. The technicians that did the cleaning were smart, on time and nice. The whole process took about 3 and a half hours.
19:51 12 Jun 17
My technician was Lee, top notch service and customer attention! I will ask for him the next time I use Zerorez! Lee was very thorough, he also explain everything he was going to perform, before he would do it. Answered all my questions! Extremely knowledgeable! I highly recommend Zerorez!! Very professional, well worth the money....Thank You Lee and Zerorez Very Much!
15:14 11 May 20
From making the appointment to the quick cleaning, the entire team did an amazing job! Connor was attentive, detailed oriented and very professional. My carpets in the the bedrooms and stairs really needed some loving and Connor gave them the TLC they needed!
02:20 14 May 20
Showed up on time, gave overview of what was going to be done and did exactly that. Carpet looked and felt better than a popular competitor. Provided large bottle of stain remover in case of any future spills. Cleaned sanitized surfaces of my choice throughout the house
18:26 19 May 20
Connor was so professional and took the time to explain what he was doing. I learned about your company on the Mike Calta radio show and I am so thrilled I chose your company. My tile and grout look amazing and so does my carpet. It is so beautiful. I will recommend you to everyone. And Connor deserves a raise for going above and beyond the call of duty. You are very blessed to have such a great employee. Thank you so very much
16:56 28 May 20