Carpet Cleaners Company Information

  • Name- Stanley Carpet Cleaning
  • Website: https://www.stanleysteemer.com/locations-home/fl/fl-miami/579
  • Phone number- 800 783 3637
  • Area Serviced- Miami Dade, Columbia and Madison County

Google Reviews

Google Rating
3.7
Thank you Stanley Steamer, I had my wood floors clean today, and my experience was awesome. My crew leader was Aldo Saenz, they were very professional. I will recommend you 100%It's a shame I cannot post a picture here. Thank you again for a wonderful jobAnna Grohoski
Anna Grohoski
Anna Grohoski
23:57 15 Jan 18
You wrote a review for Stanley Steemer 5 minutes ago1.0 star rating 6/26/2017I used to use this company because their customer service was great and their prices very competitive. I just got off the phone with the company and they informed me that I will now pay more than double the price that I paid in 2015. I am asking for the exact same service. I do not understand how a company can justify a price increase of more than double in just 2 years. I paid 157.00 dollars in 2015 and now they want to charge me 425.00 dollars for the same service. I can understand an price adjustment because of inflation etc. But double??? Seems excessive and arbitrary. Needless to say I will not be using their service.
Andres Behrens
Andres Behrens
20:09 26 Jun 17
Very disappointed in the service that was provided on there last visit. We normally get our carpet clean at least three times a year for the last 10 years from Stanley Steemer. A supervisor came out to do the service. He was very disrespectful to my wife who was explaining the service we normally get. He were very rude, arrogant and self center. After he performed the service we waited until the carpet dried to inspect his work. It was the worst we ever had. The carpet was not cleaned. It smells and looks as if he added dirty smelly water into the carpet instead of cleaning it. After 10 years of service with them we decided to move on with another company.
mike cov
mike cov
13:23 19 Jan 17
Called to have my mattress cleaned because my cat had peed on it and it was smelling bad. Nothing I did could take the smell out so I hired these guys. I paid over $100 to have two 18 year olds vacuum one small square foot on my bed then call it a day. I saw no cleaning liquids or foams, just a vacuum. Didn't remove the stain or smell. In fact, it probably smells worse now. I'll probably have to throw my mattress out.
Michael Alvarez
Michael Alvarez
18:51 20 Nov 16
Great experience. I was able to schedule on-line, received a confirmation call when they were on their way and they arrived within the window they had given. Upon arrival the two employees were professional, thorough, and did not waste any time. They were careful with my furniture and advised me about the open door so my pets would not leave. Thank you!
Brenda F
Brenda F
00:41 16 Jul 13
I was referred by a friend and I'm always nervous about friend's referrals, but this one was great. They did an awesome job, carpet looks like new. Even took the time to explain ways to keep the carpet in better shape and what to look for from other cleaners if I ever use a different one in the future. Very professional and friendly.
Chad Burns
Chad Burns
08:35 11 Apr 18
Hired them to steam clean my apartment as the carpets needed a thorough cleaning due to pet hair from our dog. Paid extra to have the house deodorized. I came back home to find one room not even carpet cleaned and had to reschedule them to come back. Then pet hair could still be found in the carpet and it didn’t seem they did a dry pass as they should. Either that or their machines are not strong enough. Then after a day it had a musky after smell to it. Like old water all over the apartment. I now have to deodorize the whole place myself to get the smell the steamers left out of my carpet. Wouldn’t ever use again.
Alejandro Betancourt
Alejandro Betancourt
22:19 13 Apr 18
Great service. Highly recommend for Grout & Tile cleaning.
Jose R Castillo
Jose R Castillo
13:13 21 Nov 18
Great customer service. Unparalleled cleaning service. A truly exceptional experience.
Saul Wuech
Saul Wuech
11:47 21 Sep 18
They were professional and on time. The carpet looks great.
dutchie johnson
dutchie johnson
13:59 05 Oct 18
I recommended Stanley Steemer to our property manager as doing really good work. Boy was I wrong this time. They knocked off 12 hallway floors in half a day, and charged us $2000. There were endless missed spots on our carpet tiles everywhere. The manager said they would send technicians back out on Monday between nine and one Nine and one actually meant if they’ve arrived at 12:59 PM and work for another three or four hours that would’ve met their window. So I end up having to spend the whole day waiting for them to show up and then have to show them floor by floor all the missed areas which they should’ve done it right the first time For my time and trouble I asked the manager if he could throw in a cleaning for a tiny sports car for free or for a small charge. The small charge is $80, no exceptions. Horrible horrible customer relations Stanley Steemer just don’t care and their agents don’t take pride in their work
Patty Brooks
Patty Brooks
16:06 06 Aug 18
I recently ordered a tile and grout cleaning from them. My advise, never use them. The work came out super bad. The service person showed up and said (the floors are pretty dirty and our work may not come out perfect). In my mind, nothing is perfect so I said, I understand. I never realized what he really meant to say was that the work they would do would actually make no difference what so ever on the floors or the grout. I later learned that the service person should have offered to do a small section of the floors so I could actually see how it would come out and there would not be any miscommunication. But that was not done.Once they had finished, which by the way only took 30 min to finish the floors in a 900 square foot apartment so they were going pretty fast, which is one of the reason why the work came out so poorly, I called and asked for a supervisor to come out and look at the floors.No supervisor came out just another service rep, who concluded that even if he did the floors again, they would not change.Stanley Steamer, should tell their costumers their machines do not really clean the grout and stop hiding behind the fake excuse that the grout is stained... the grout is not stained, it’s your machines and your reps who don’t do what is needed to clean the floors.After paying Stanley Steamrt and ending up with the floors in the same condition, I hired a person who actually gets on their knees, uses some strong cleaning products and a brush and scrub the grout line by line.... guess what, they look like new! So I guess they were not really stained, that was just your pain excuse.They take your money, they don’t tell you their machine will not clean the floors, and the. When you call to complain and ask your money back because their service reps did not even follow the right procedures, they basically tell you, oh well sorry, we are not giving you the money back.... a company as big as this is more concerned with not refunding $300 than doing what is right for their customers. They are going arround laying to costumers saying they can clean the grout and the tiles when in fact their machine will not clean your floors properly.Use them at your own risk! I never write reviews but I had to for this company so other people don’t get ripped off like I did!
Enrique Lopez
Enrique Lopez
18:02 23 Jun 18
Service men were excellent. Unable to get couch as clean as I hoped.
Jilann Sneider
Jilann Sneider
02:19 09 Jan 19